cancel
Showing results for 
Search instead for 
Did you mean: 
Red_Striker
Level 2
4 2 2 0
Message 1 of 2
94
Flag Post
HP Recommended

Solved!

HP OfficeJet 8610 will not boot, it is frozen, Stuck at HP logo on touch screen

HP Officejet 8610
Microsoft Windows 10 (64-bit)

Hi I have has my HP Officejet printer for about 5 years and had no problems with it whatsoever - yesterday I switched it on and it came on no problem but got stuck on the HP logo screen and wont move on - I've tried the unplug & leave for 10 minutes  reset - but no good it just gets stuck at the same place. If I try to switch off using the on/off switch nothing happens, if I open the front the ink cartridges don't move and my computer is saying that the printer is offline, so I cant update the firmware - anybody with any ideas would be most welcome. thanks

1 REPLY 1
Highlighted
Red_Striker
Level 2
4 2 2 0
Message 2 of 2
77
Flag Post
HP Recommended

Solved!

HP OfficeJet 8610 will not boot, it is frozen, Stuck at HP logo on touch screen

Update - I left the printer unplugged overnight - plugged it in this morning and hey presto - working again ! cant offer a solution though other than luck I guess.

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation