HP OfficeJet 8740 Driver Unavailable

[etmccann]

I have been using at OfficeJet 8740 for several months with no problems.  Recently, Windows 10 installed a couple of updates that could not be skipped or postponed.  Afterwards, we could no longer print from our computer.  Printing from my iPhone works just fine which would be a solution, except that I print lots of Excel and Publisher documents whose formatting gets messed up if I try to open them on my phone. 

I have completely uninstalled the printer, removed the driver using printui.exe, deleted all print drivers from my machine (to be sure I'm starting fresh), and reinstalled the latest Windows 10 driver and software package from HP's website.  Every time, the installation goes off without a hitch, everything shows up as normal and ready to print.  But when I try to print anything, I get an error, and nothing will print.  I ran the troubleshooter, and all it told me was to uninstall and reinstall the software, which I did several times, all with the same end result.  I ran the HP Print and Scan Doctor, and all it told me was to clear the print queue and try again.

I tried printing a test page from the control panel, with no luck.  Interestingly, an "internal test page" (Print Quality Diagnostic Page) printed just fine, showing that my computer is able to talk to the printer, but nothing else can be remotely printed.

I've spent over six hours working on this already, and I've tried out all the solutions I've found on this site, with no success.  Any other suggestions?  If I can't get it working soon, that printer is going to take a one-way ride to the junkyard (after I take my frustrations out on it with a hammer).

[asmita6658 · Accepted solution]

Hi @etmccann

Welcome to the HP Support Community. I'd be happy to assist you with the driver issue. 

Please try adding the printer using a TCP/ IP port - 

1.) Select “Start” and type “printers” in the search box.

2.) Choose “Printers & scanners“.

3.) Select “Add a printer or scanner“.

4.) Wait for the “The printer that I want isn’t listed” option to appear, then select it.

5.) Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.

6.) Select “TCP/IP Device” in the “Device type” list.

7.) Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 

8.) Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[etmccann]

Awesome!  It worked!  I was totally ready to give up. Thank you so much!

[asmita6658]

Hi @etmccann

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!