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HP OfficeJet Pro Printer does not print black or color.
Have 3-year old hardly used HP OfficeJet Pro 6970.
Installed new HP Instant Jet ink cartridges.
Un-Installed HP printer software and re-installed current printer software.
Cleaned printer head multiple times.
Went through Virtual Agent program multiple times.
Printer does not print black or color.
@JLL3, Welcome to HP Support Community!
If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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TEJ1602 I am an HP Employee
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