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‎07-29-2020 01:41 PM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One

My HP OfficeJet Pro 6968 All-in-One printer shows a printhead error all of a sudden.  We have cleaned the vents and the contacts and done a reset the way I saw online.   Still having a printhead error.

anymore solutions?

2 REPLIES 2

‎08-01-2020 06:30 AM

HP Recommended

@sueny, Welcome to the HP Support Community!

 

This looks like a hardware issue. If you have tried the steps mentioned in this document - Error Indicates Faulty Printhead and the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎08-01-2020 07:28 AM

HP Recommended

Thanks for your help.  We have purchased another printer.

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