cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
4 2 0 0
Message 1 of 4
87
Flag Post
HP Recommended

HP OfficeJet Pro 6968 pdf wont print double sided

Microsoft Windows 7 (64-bit)

HP OfficeJet Pro 6968 will not print a pdf double-sided. I can print images double-sided but not pdfs.

 
3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
10,255 10,235 776 771
Message 2 of 4
44
Flag Post
HP Recommended

HP OfficeJet Pro 6968 pdf wont print double sided

@Solarra, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • What is the Operating System installed on the computer?
  • How is the printer connected, via USB/Wireless?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

Reply
0 Kudos
Highlighted
New member
4 2 0 0
Message 3 of 4
28
Flag Post
HP Recommended

HP OfficeJet Pro 6968 pdf wont print double sided

Win7 and Usb. We think its something to do with the pdf itself because other pdfs and images are printing double-sided just fine.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
10,255 10,235 776 771
Message 4 of 4
11
Flag Post
HP Recommended

HP OfficeJet Pro 6968 pdf wont print double sided

@Solarra

 

Try again with the PDFs and let me know if you need help.

 

If yes, follow the steps below-

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing/scanning issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Check the printer driver settings. Refer to the document for help- HP Printers - Print Driver Settings Guide (Windows)

 

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer and try printing.

 

If you still have issues, try the Windows built-in drivers. Follow the steps below:

 

•   Uninstall the printer drivers. Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation