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HP OfficeJet Pro 6970 druckt kein Schwarz mehr

HP OfficeJet Pro 6970
Microsoft Windows 10 (64-bit)

Hallo zusammen,

ich habe bei meinem HP OfficeJet Pro 6970 einige Seiten schwarz/weiß kopiert. Nach einigen Seiten wurde keine schwarze Tinte mehr verwendet, obwohl der Füllstand noch mehr als die Hälfte beträgt.

Auch beim normalen Druck fehlt die Farbe schwarz.

Was kann ich tun?

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HP OfficeJet Pro 6970 druckt kein Schwarz mehr

@Brigitte4060

 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.
Or, if you prefer, you can visit the HP Support website, to find the support channel for your region.

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HP OfficeJet Pro 6970 druckt kein Schwarz mehr

Okay then. Though owning an Envy 4500, I am experiencing the same problem with my printer as the owner of the Office Jet Pro 6970.

In December 2019 I bought directly from the HP store an original HP cartridge (black color). One month later and approximately 20 pages of print the cartridge gave no more ink to the paper. So, there are only colored prints or none. HP´s Print and Scan Doctor didn´t help.

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