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HP OfficeJet Pro 6978 Error 0x6100004a

Officejet Pro 6978
Microsoft Windows 10 (64-bit)

HP OfficeJet Pro 6978 Error 0x6100004a

started as a papeer jam issue, I cleared the paper.  It typically will not turn off by the button; comes on and says "printer preparation", never reaches the control panel stage so there is no way to get the ink cartridges to slide left to come out to try cleaning them.

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HP OfficeJet Pro 6978 Error 0x6100004a

Hi @eto

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand the print carriage is stuck and you are not able to print.

 

If you have tried the steps mentioned in this document and the issue persists, I'm afraid this is a hardware issue with the printer.

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

For more info on resolving 0x errors, kindly refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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