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Reils18
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HP OfficeJet Pro 6978, Printer Failure ‎Ox6100004a

HP OfficeJET pRO 6978
Microsoft Windows 7 (64-bit)

I initally received error message Ox6100004a indicating a paper jam.  However, there was no such issue.  After following forum advice to clean the paper feeder rollers, I received another error message indicating a printhead error.  My machine was shy of 2 years old having only printed approximately 50-100 pages per year, so reading on the forum that it needed to be replaced seemed unreasonable.

 

Though out of warranty, I called HP support and was instructed to:

1)unplug both ends of the power cord from both the printer and my surge protector

2)hold the power button for 5 seconds

3)plug in the printer directly to a wall outlet

 

Problem solved.  According to the technician, static caused by the surge protector builds up and causes the false error messages that can disable the printer.

Hope this helps!

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USER174
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HP OfficeJet Pro 6978, Printer Failure ‎Ox6100004a

We purchased our printer approx 2 years ago and we are haviing the same issue. We have followed the instruction in the attached post without eliminating the error.  Any other suggestions to  would be greatly appreciated. 

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HP Support Agent
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HP OfficeJet Pro 6978, Printer Failure ‎Ox6100004a

@USER174

Thanks for joining HP Community!

 

Could you please help me with the exact model name or the product number of the printer?

Any hardware changes made in the printer?

Check if there is any jam or if the carriage is moving freely.

 

Keep me posted.

 

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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Larenzo84
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HP OfficeJet Pro 6978, Printer Failure ‎Ox6100004a

We keep having this same error come up on our office jet pro. It keeps saying paper jam and there is no paper in it also model# SNPRC-1501-01. Product #T0F29A please help 

HP Support Agent
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HP OfficeJet Pro 6978, Printer Failure ‎Ox6100004a

@Larenzo84

 

Welcome to HP support community.

 

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Elvis7162
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HP OfficeJet Pro 6978, Printer Failure ‎Ox6100004a

Have exact model and this worked for me. Thanks!

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HP Support Agent
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HP OfficeJet Pro 6978, Printer Failure ‎Ox6100004a

@Elvis7162

 

Welcome to HP support community.

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Elvis7162
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HP OfficeJet Pro 6978, Printer Failure ‎Ox6100004a

Happy to but I'm not sure how I do that.

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HP Support Agent
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HP OfficeJet Pro 6978, Printer Failure ‎Ox6100004a

@Elvis7162

 

Look for my post which solved the issue,

There will be a button for accepted solution, click on it.

 

Cheers.

Sandytechy20
I am an HP Employee

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Dan777W
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HP OfficeJet Pro 6978, Printer Failure ‎Ox6100004a

Thanks, it worked on my printer.

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