• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-16-2018 11:51 AM - last edited on ‎11-16-2018 11:59 AM by Retired

HP Recommended

Hi.  I have the same issue.  Could you please provide me with the solution?

 

Thanks.

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-18-2018 01:08 PM

HP Recommended

@desjardinsp

 

Welcome to HP forums,  I see that settings on the printer are locked.

 

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-18-2018 01:08 PM

HP Recommended

@desjardinsp

 

Welcome to HP forums,  I see that settings on the printer are locked.

 

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎11-18-2018 03:22 PM

HP Recommended

Thank you very much.  The solution worked great!

Was this reply helpful? Yes No

‎11-18-2018 03:35 PM

HP Recommended

@desjardinsp

 

Thanks for the reply.

I appreciate your time and effort.

 

Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.

 

Cheers.

 

 

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.