-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: HP OfficeJet Pro 7740 locked control panel
Create an account on the HP Community to personalize your profile and ask a question
01-12-2020 06:40 PM
I just installed Windows 10. With Windows 7 I could print custom size (9 x 12) pages. Now I cannot. Most controls on control panel are inactive and when pressed I get a message that the "feature has been locked by the person who set up the printer." I do not recall locking anything. HELP!
Solved! Go to Solution.
Accepted Solutions
01-16-2020 09:42 AM - last edited on 07-14-2022 08:04 AM by AgathaV
Hello,
Please click https://support.hp.com/in-en/document/c03890386 to access the steps that should resolve the issue .
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
01-13-2020 07:10 AM
Hello,
Please try below steps...
Please restore network defaults on the printer by following steps from this user guide: https://hp.care/2hM1Vuc (Please refer to page 134 on how to do it.) This should fix the issue.
If the issue persists, then please check your forum private message box for a message from me that gives steps to perform a semi-full reset on the printer that restores it to factory defaults.
This will resolve the issue or you.
Good Luck and keep me posted. I wish you well. Please perform all these steps patiently as it is critical to resolving the issue.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
01-13-2020 08:04 AM
I was able to unlock the control panel. Thank you.
01-16-2020 09:33 AM
I was able to unlock the control panel. Thank you.
Now I need help printing custom size paper. In 2018 HP issued a patch to allow printing custom size paper on the 7740. I downloaded the patch and it worked. At the time I was on a Dell PC with Windows 7 OS. I have recently partitioned an iMac hard drive and loaded Windows 10 OS. I no longer have “Custom” as a paper size selection in my program. Is there a patch for Windows 10 to be able to print custom (9 x 12) paper? Custom size does appear on the printer control panel under paper size management. It is not recognized in the program I am running.
01-16-2020 09:42 AM - last edited on 07-14-2022 08:04 AM by AgathaV
Hello,
Please click https://support.hp.com/in-en/document/c03890386 to access the steps that should resolve the issue .
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Didn't find what you were looking for? Ask the community