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HP OfficeJet Pro 8020 - can't get ink cartridge in EU for printer

Officejet Pro 8020
macOS 10.12 Sierra

Relocated beginning of the year from Singapore to Austria. For the shipment of my goods I had to remove the ink cartridge as required by the forwarding company.

In Austria I got myself a HP cartridge kit for €80. Checked on the packaging that it is usable for my printer. Installed the cartridge and the printer prompted that it is wrong type.

Found out that for the same printer HP is selling type 915 in Asia and type 912 in EU. #

How to overcome the problem and use my HP printer. It is still under warranty until mid this year.


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HP OfficeJet Pro 8020 - can't get ink cartridge in EU for printer

@SImon47 Greetings from the HP Community!

If you've purchased the printer in one country/region and moved to another, the printer will require a regional reset, in order to get the cartridges working from the new region, that said, here's what I recommend:


You may send a private message to the HP Facebook Team for a faster response. If you've already attempted the same and need a response here, I'll need a few more details, 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.


Keep us posted,

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

I am an HP Employee

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