HP OfficeJet Pro 8025 Event Code: 62.80.15 Printhead Problem

[Bruce976]

Hello all,

   I'm really frustrated. My new HP OfficeJet Pro 8025 just arrived, and I can't get the thing to work. I unboxed it, followed the quick start instructions to the tee, and was left with an error message stating:

Printhead Problem

There is a problem with the printhead.

Event Code: 62.80.15

   I've tried reinstalling the ink cartridges and that didn't do anything. I don't know much about printheads, and can't find much info on HP's troubleshooting site. If any of you have the knowledge, I would be most appreciative and in your debt!

Thank you,

Bruce

[Kelly180]

I have the same issue Bruce - there was a recent printer update and seems to be since then. 

[sandytechy20]

@Bruce976 and @Kelly180

Welcome to HP support community.

Try the steps mentioned in this HP document to fix the issue:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.