HP OfficeJet Pro 8025 Event Code: 62.80.15 Printhead Problem
Product: HP Laptop
Operating System: Microsoft Windows 10 (64-bit)
I'm really frustrated. My new HP OfficeJet Pro 8025 just arrived, and I can't get the thing to work. I unboxed it, followed the quick start instructions to the tee, and was left with an error message stating:
There is a problem with the printhead.
Event Code: 62.80.15
I've tried reinstalling the ink cartridges and that didn't do anything. I don't know much about printheads, and can't find much info on HP's troubleshooting site. If any of you have the knowledge, I would be most appreciative and in your debt!