My printer recently decided it was going to disconnect from my perfectly working setup and I’ve not been able to access my printer since. I’ve tried everything from reconfiguring my model, factory resetting my printer, completely uninstalling and reinstalling my HP software on my computer and it’s still not working. The printer can find my network and I have the correct password. I’m using a 2.4ghz connection. The only thing I’m yet to try is adding a static IP to my printer, but I’ve no idea how to do that. Any suggestions? I’m ready to throw this out the window and give up...
Welcome to the HP Support Community. I'd be happy to assist you.
Make sure the printer and the PC are connected to the same wireless network.
This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
Restart the wireless router, the printer, and the PC
Check the connectivity between the printer and the PC
Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
If you get any security notification, click on show details/advanced and 'proceed to this website'.
Go to Tools > Print a test page.
We can assign a static IP address only if the devices are connected to each other.
Let me know how this goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!