cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
3 2 0 0
Message 1 of 6
131
Flag Post
HP Recommended

HP OfficeJet Pro 8610 is constantly dropping connection

HP OfficeJet Pro 8610
Microsoft Windows 10 (64-bit)

My HP OfficeJet Pro 8610 is physically cabled to the Internet router and my wireless laptop connects then drops the connection after a few minutes.  The HP Print and Scan doctor always finds the printer and says "Some issues were found and fixed with your product", yet the problem is occurring over and over and over, multiple time s per day.  

5 REPLIES 5
Highlighted
Level 15
Level 15
1,357 1,349 135 316
Message 2 of 6
126
Flag Post
HP Recommended

HP OfficeJet Pro 8610 is constantly dropping connection

@EC-Joe 

Hello,

Please update the printer firmware with the HP link below.

https://ftp.hp.com/pub/softlib/software13/printers/ojp8710/OJP8610_1828A.exe

If th issue persists, please restart the printer, computer, and router for solve this problem.
  1. Turn the printer off, and then wait 10 seconds.
  2. Disconnect the printer power cord from the printer.
  3. Turn off the computer or the device you are trying to print from.
  4. Connect the printer power cord to the printer, and then turn on the printer.
  5. Disconnect the power cord from your wireless router, and then wait 30 seconds.
  6. Reconnect the power cord to the router.
     NOTE: 
    Wait until internet service is restored. Internet service is interrupted while the router is off.
  7. Wait at least 3 minutes, then turn on the computer.
  8. Try printing and scanning.

I remain at your disposal in case of need.


Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

0 Kudos
Highlighted
New member
3 2 0 0
Message 3 of 6
85
Flag Post
HP Recommended

HP OfficeJet Pro 8610 is constantly dropping connection

I have downloaded the firmware update to two separate computers with the same result.  The update downloads, runs and pops up a window that asks me to select my printer.  Although my printer appears on the list, when I attempt to select the printer, I am unable to check the box, so the update button never activates.  The refresh button yields the same result, the printer is listed but I cannot select it.  My only option is to select the cancel button.  This solution did not fix the issue.

0 Kudos
Highlighted
Level 15
Level 15
1,357 1,349 135 316
Message 4 of 6
70
Flag Post
HP Recommended

HP OfficeJet Pro 8610 is constantly dropping connection

@EC-Joe 

Hello and thanks for your return,

Update the printer's firmware as follows:

  1. From the printer's front panel display, touch the Wireless icon () to retrieve the printer's IP address.
  2. Launch a web page, then type this address in the address bar and press Enter. The printer's Web interface opens.
  3. Click Tools tab, and then develop Printer Updates, and then Firmware Updates.
  4. Click the Check Now button to install the latest firmware update.

I remain at your disposal in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

0 Kudos
Highlighted
New member
3 2 0 0
Message 5 of 6
41
Flag Post
HP Recommended

HP OfficeJet Pro 8610 is constantly dropping connection

Good morning Mans.  I experienced the problem last night and once again, the print and scan doctor was able to correct the issue.  This morning, I followed the instructions below to update the firmware and received the message that the firmware was current and there are no new updates.  Since my printer is wired to the router, I selected the network icon to obtain the IP address, not the wireless icon.

0 Kudos
Highlighted
Level 15
Level 15
1,357 1,349 135 316
Message 6 of 6
34
Flag Post
HP Recommended

HP OfficeJet Pro 8610 is constantly dropping connection

@EC-Joe 

Hello and thanks for your return,

In order to palliate this incident, please proceed as follows:

  1. On the front panel of the printer, press the Network icon to retrieve the IP address of the printer.
  2. Launch a web page and then type this address in the address bar and Enter.
  3. Click the Network tab, then under Advanced Settings, and then Bonjour.
  4. In the Bonjour Service Name field, change the number in two brackets to Network. (already done)
  5. Choose 9100 Printing for Bonjour Highest Priority Service, then click Apply and then on OK.
  6. Delete the HP OfficeJet Pro 8610 series printer in the Devices and Printers window.
  7. Add the printer again with the HP Printer Assistant.
  8. Try to print and scan.

 

In case of need, do not hesitate to contact us.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation