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HP OfficeJet Pro 8625 Printhead Issue

I had the exact same problem that came up in exactly the same way - replaced an ink cartridge and then got the missing, not detected error.  I have run through the reset procedure at least 6 times and still get the error.  Like the original questioner, I am now looking at replacing a $90 part on a printer that only cost me ~$100 (Costco), not to mention the $60 ink that is now unused because of the broken printhead.  I am unwilling to spend the money to replace the printhead  because I have no guarantee that the part will actually fix the problem and they all seem to be non-returnable.  Then I'd be out even more money.   I  am not a happy HP customer at this point either.

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HP OfficeJet Pro 8625 Printhead Issue

Hi @Bartman2

Welcome to the HP Support Community. 


Apologies for the inconvenience. If you have tried the steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link -

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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