HP OfficeJet Pro 8715 Cartridge Problem

[lkwagner]

I have a cartridge problem error message and it says to remove a reinstall the indicated cartridge. I purchased a new pack of original HP ink cartridges and replaced the empty cartridges and the black is the only one that is working now. I tried a hard reset and that did not work.

[The_Fossette]

@lkwagner,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are getting ink cartridge error.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/model/7...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!