10-22-2019 05:42 PM
I have a cartridge problem error message and it says to remove a reinstall the indicated cartridge. I purchased a new pack of original HP ink cartridges and replaced the empty cartridges and the black is the only one that is working now. I tried a hard reset and that did not work.
10-25-2019 07:11 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that you are getting ink cartridge error.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
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