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‎06-28-2020 10:40 AM

HP Recommended
Product: HP OfficeJet Pro 8715
Operating System: Microsoft Windows 10 (64-bit)

The printer no longer shows the Color Option or Automatic Duplex in the Printer Preferences. I have tried a) hard reset of the Printer; b) uninstalling and reinstalling the printer & printer drivers; c) the troubleshooting applications. Nothing has worked.

 

This problem began after running out of black ink in the middle of a print job. Prior to that this was not a problem since purchasing the printer in Oct 2018.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-28-2020 10:44 AM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎06-28-2020 10:44 AM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎06-28-2020 03:02 PM

HP Recommended

Thank you. This worked!

PrintSJ

Was this reply helpful? Yes No
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