01-06-2020 12:46 PM
I've had the first error for over a month now. The printer showed something like "The printhead is missing, not detected or incorrectly installed." along with the code 0xc19a0023. I contacted HP support and they suggested to buy a new printhead from third party sellers, because, they said, 'having their technicians come to my place to fix the problem would cost more than the printer itself'. So I did my research online and found out that should I not only replace the printhead but I need setup cartridges too, and most sellers don't provide them along with the printhead. Meanwhile I don't know how I managed to print few pages but since 4-5 days I'm having a new error and I can't print again. The printer shows a generic ink system failiure (with no code) telling me to replace the black ink cartridge with another one, not empty. It also asks to align the printhead but I wasn't able to do that because of the ink system failiure. The cartridges were all replaced in early November (before getting the printhead error).
FYI I already tried to:
- reset the printer
- clean the printhead
- remove and reinsert the ink cartridges
- search for new updates
All of the above did not solve the problem.
What am I dealing with? Do I have to replace the printhead? If so, do I really need setup cartridges to make the new printhead work?
Thank you for your help and sorry for my English (I'm writing from Italy).
01-09-2020 11:52 AM
Welcome to the HP Support Community.
If you've performed all the steps from here: https://support.hp.com/in-en/product/hp-officejet-pro-8730-all-in-one-printer-series/7902049/documen... and https://support.hp.com/in-en/product/hp-officejet-pro-8730-all-in-one-printer-series/7902049/documen..., I recommend you replace the Printer.
You can contact the HP Team regarding this.
Let me know if this helps.
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I am an HP Employee
01-19-2020 09:00 AM - edited 01-19-2020 09:01 AM
Thank you for your reply. The only step I haven't performed yet is replacing the printhead but from your answer, since you're recommending to replace the whole printer, I suppose replacing just the printhead it's not a convenient option.
As I mentioned before I already contacted the HP Customer Support in Italy and they only suggested to buy a new printhead from third party sellers. I'm not going to buy a non-returnable non-official replacement if I'm not 100% sure that the problem will be fixed.
So, to sum up, after barely three years (that means no more under warranty) I have to throw my printer (that cost me 300€) away and buy a new one. I don't know how it works in other countries but I'm very disappointed with the HP Customer Service in Italy.
Anyway, thank you for your help. You are the only one who responded.
Have a good day!
01-21-2020 02:35 PM
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