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‎12-20-2019 04:56 PM

HP Recommended
Product: HP OfficeJet Pro 8740 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My Printer has recently started having problem printing on cardstock. I have managed the preferences and selected paper source of Cardstock 176-220G, i have loaded the paper into tray 1, but when the PDF finally prints, only half of the page is printed. It sounds as if the printer is having trouble gripping a single cardstock paper. Im using Staples cardstock 176G.

 

*Note* This is not a driver issue as printing on other forms of paper works just fine.

1 person had the same question
1 REPLY 1

‎12-23-2019 12:43 PM

HP Recommended

@DEI8740

 

Welcome to HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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