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‎04-02-2020 04:22 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I got an HP 9015 printer that did not come with the SETUP cartridges from a friend.

I bought some new cartridges but the printer still prompts me to use SETUP cartridges.

Can someone help?

 

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2020 02:31 AM

HP Recommended

Hi @Lingfei

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎04-05-2020 02:31 AM

HP Recommended

Hi @Lingfei

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎04-20-2020 12:00 PM

HP Recommended

I have the same issue, how can I solve this problem?

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‎05-09-2020 07:38 PM

HP Recommended

I bought a floor model printer that did not come with set up cartridges can i get passed this.  

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