HP OfficeJet Pro 9023 ► bottom of pages are cut off when printing

[zix66]

All correct : tray, paper, etc ..

No error messages, recent changes, or anything. 

Randomly (~20-30%) cuts off bottom of pages (2-4 cm) when printing or copying, receiving faxes ..

♦ Internal printing (network status/fax report for example) - cuts off too.  

Problem started for a last 30-60 days (last update?)

[Kumar0307]

Hi @zix66

Welcome to the HP Support Community. I'd be happy to assist you.

Resetting the printer to its factory settings may help.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[zix66]

Hi Kumar!

Could you resend to me your last message with printer reset instructions?

I cannot find it in my private messages ... 

With best wishes, Igor Umansky

[Kumar0307]

@zix66

Apologies for that. I have resent the reset instructions in a private message. Kindly check the same and let me know how it goes.

Keep me posted.