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HP OfficeJet Pro 9025 jams with photo paper!

HP OfficeJet Pro 9025
Microsoft Windows 10 (64-bit)

This is a brand new printer and it prints regular documents fine but will not print on photo paper. It jams every single time no matter which tray I try to print from. Did I get a printer incapable of printing on photo papers? Seems very unlikely but that is the case. Anyone had this issue?

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HP OfficeJet Pro 9025 jams with photo paper!



Photo paper is supported in Tray 2

Yes, Tray 2 as main tray is counter intuitive.  Meh.


Could be the paper, the printer supports the HP Advanced Photo paper - not sure about others (have not tried).

Could be the way the paper is loaded into the printer.


User Guide > Load Paper - Page 23



Could be the quality setting (use "Normal" as opposed to "best") - sometimes the very best setting over compensates and ends up dumping too much ink - then the paper jams.  If the paper jams as soon as it loads into the printer, then this, of course, is not the cause of the jam.


Could be a missing setting.  The media type (kind of paper) must be selected correctly along with a compatible paper size.  Both printer AND software used to submit the job must know what kind of paper is used and the size of that paper.


Check / Adjust / Retain the Paper at the Printer Panel


Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control Panel,

Click Modify (wording varies), set the paper size and type, Click OK


NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom


Set the Preferences - Windows


  1. The following assumes the Full Feature Software has been installed.
  2. Check / enable the printer as the “Default Printer”
  3. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.


Control Panel > icon view > Devices and Printers > Right-Click on your printer > Set as Default


Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >

Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit


If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.



Windows key + S (search for) Printers and Scanners

Left-Click on (your) Printer > Manage >

Printing Preferences

Select a shortcut and / or set “preferred settings” for paper, source (tray), other settings

Optional (if / as available): Save As > enter a name for your custom shortcut

Click OK to save the preferences



Where to check / change / manage your printer


Use the Embedded Web Server (EWS) to manage and configure your printer.


Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management




EWES - 9025 > Settings > Preferences > Tray and Paper Management



and Advanced



Could be something else entirely.




User Guide


 Paper Jam Error


Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9025 All-in-One Printer


Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.


Kind Regards,
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HP OfficeJet Pro 9025 jams with photo paper!

Thx for all the help. I will do all of the advanced settings tonight and let everyone know if it worked.

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