12-10-2019 04:40 PM
This is a brand new printer and it prints regular documents fine but will not print on photo paper. It jams every single time no matter which tray I try to print from. Did I get a printer incapable of printing on photo papers? Seems very unlikely but that is the case. Anyone had this issue?
12-10-2019 05:26 PM
Photo paper is supported in Tray 2
Yes, Tray 2 as main tray is counter intuitive. Meh.
Could be the paper, the printer supports the HP Advanced Photo paper - not sure about others (have not tried).
Could be the way the paper is loaded into the printer.
User Guide > Load Paper - Page 23
Could be the quality setting (use "Normal" as opposed to "best") - sometimes the very best setting over compensates and ends up dumping too much ink - then the paper jams. If the paper jams as soon as it loads into the printer, then this, of course, is not the cause of the jam.
Could be a missing setting. The media type (kind of paper) must be selected correctly along with a compatible paper size. Both printer AND software used to submit the job must know what kind of paper is used and the size of that paper.
Check / Adjust / Retain the Paper at the Printer Panel
Open Printer Tray,
If you have not yet done so, add desired paper type
IF applicable for your printer:
Look for a message on the Printer Control Panel,
Click Modify (wording varies), set the paper size and type, Click OK
NOTE: If the size of the Paper Size is not in the Drop-down list, Select Custom
Set the Preferences - Windows
- The following assumes the Full Feature Software has been installed.
- Check / enable the printer as the “Default Printer”
- Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.
Control Panel > icon view > Devices and Printers > Right-Click on your printer > Set as Default
Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >
Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit
If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.
Windows key + S (search for) Printers and Scanners
Left-Click on (your) Printer > Manage >
Select a shortcut and / or set “preferred settings” for paper, source (tray), other settings
Optional (if / as available): Save As > enter a name for your custom shortcut
Click OK to save the preferences
Where to check / change / manage your printer
Use the Embedded Web Server (EWS) to manage and configure your printer.
Open your favorite browser > type / enter Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper Management
EWES - 9025 > Settings > Preferences > Tray and Paper Management
Could be something else entirely.
Reference and Resources – Places to find (more) help and learn about your Printer
Clarification of terms and "what the printer can do" (Specifications)
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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