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HP OfficeJet pro 6978-will not stay on

HP DeskJet Pro 6978
Microsoft Windows 7 (64-bit)

HP OfficeJet pro 6978-will not stay on   SAYS:  Printer Error  There is a problem with the printer. Turn the printer Off, then on.

(its is off and the screen show the  error.  this I click is on it starts up the shuts down and says the same as above.  Operating Widows 7. Ist was working now it is not not even 30 days old.



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HP OfficeJet pro 6978-will not stay on

Hi @JZhomeinfo


Welcome to the HP Support Community. 


Let's try these steps -


1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.


Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware


If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.


Have a great day! 


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