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JZhomeinfo
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HP OfficeJet pro 6978-will not stay on

HP DeskJet Pro 6978
Microsoft Windows 7 (64-bit)

HP OfficeJet pro 6978-will not stay on   SAYS:  Printer Error  There is a problem with the printer. Turn the printer Off, then on.

(its is off and the screen show the  error.  this I click is on it starts up the shuts down and says the same as above.  Operating Widows 7. Ist was working now it is not not even 30 days old.

 

 

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HP Recommended

HP OfficeJet pro 6978-will not stay on

Hi @JZhomeinfo

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Asmita
I am an HP Employee

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