11-04-2018 08:41 PM
I don't know how to find or renew the encryption credentials?
11-06-2018 01:08 PM - edited 11-06-2018 01:09 PM
A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.
Resetting the printer network settings, reconnecting the printer back to the network and adding compatible driver may resolve the issue. Let's try these steps:
1.) Unplug your modem/router and leave it powered off.
2.) Restart your printer, from the printer control panel, touch "Setup". Touch 'Network Setup", touch "Restore Network Settings".
3.) Power off your printer
4.) Reconnect your modem/router and wait for it to re-establish its internet connection.
5.) Power on your printer.
6.) Run Wireless setup wizard on the printer to connect it back to your network.
Once the printer is connected, use the steps below to remove the existing printer driver and add a compatible driver:
1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.
4.) Click the plus sign , click Add Printer or Scanner, click the printer name.
5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.
6.) Try to print.
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
02-13-2019 06:03 AM
I am unable to print. I'm using MAC OS (latests version). I can see the printer on the network. I have repeadtedly removed and added the printer. I have restarted and reregistered on the network from the printer. I consistently get the message "Encryption credentials have expired."
02-13-2019 06:15 AM
I followed the instructions, but the printer failed to connect. I then noticed on setting up the computer on my Mac that "Secure Air Connect " was selected in system preferences. After moving to the unsecure network setting everything worked fine.
03-25-2019 08:40 AM
I have followed all the suggestions unplug, restart, delete, add printer, wireless setup complete, fails to print. Tried setting up fire vault for data encryption, no change. I have Mac Mojave OS. I can't find a setting to choose air print or secure air print. I am defaulted to air print. Help! 10 hours already lost trying to troubleshoot.