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Holentheroad
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Message 1 of 29
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HP OfficeJet won't print because encryption credentials have expired, how do I fix this?

HP OfficeJet 7510
macOS 10.13 High Sierra

I don't know how to find or renew the encryption credentials?

28 REPLIES 28
HP Support Agent
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Message 2 of 29
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HP OfficeJet won't print because encryption credentials have expired, how do I fix this?

@Holentheroad

 

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

Resetting the printer network settings, reconnecting the printer back to the network and adding compatible driver may resolve the issue. Let's try these steps:

1.) Unplug your modem/router and leave it powered off.

2.) Restart your printer, from the printer control panel, touch "Setup". Touch 'Network Setup", touch "Restore Network Settings".

3.) Power off your printer

4.) Reconnect your modem/router and wait for it to re-establish its internet connection.

5.) Power on your printer.

6.) Run Wireless setup wizard on the printer to connect it back to your network.

Once the printer is connected, use the steps below to remove the existing printer driver and add a compatible driver:

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.

4.) Click the plus sign , click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

6.) Try to print.

Let me know  how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

Holentheroad
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Message 3 of 29
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HP OfficeJet won't print because encryption credentials have expired, how do I fix this?

Thank you for your response. Don't ask me why, but the printer just started printing! I will keep your answer for future reference.

Once again, thank you

Kind regards

Peter

HP Support Agent
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Message 4 of 29
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HP OfficeJet won't print because encryption credentials have expired, how do I fix this?

@Holentheroad

 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

Have a great day!

Senan6806


I am an HP Employee

JEhaymarket
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Message 5 of 29
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HP OfficeJet won't print because encryption credentials have expired, how do I fix this?

I am unable to print. I'm using MAC OS (latests version). I can see the printer on the network. I have repeadtedly removed and added the printer. I have restarted and reregistered on the network from the printer. I consistently get the message "Encryption credentials have expired."

JEhaymarket
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Message 6 of 29
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HP OfficeJet won't print because encryption credentials have expired, how do I fix this?

I followed the instructions, but the printer failed to connect. I then noticed on setting up the computer on my Mac that "Secure Air Connect " was selected in system preferences. After moving to the unsecure network setting everything worked fine.

fourhappyrivers
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Message 7 of 29
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HP OfficeJet won't print because encryption credentials have expired, how do I fix this?

That did the trick. You rock! Thanks

Lila7
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Message 8 of 29
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HP OfficeJet won't print because encryption credentials have expired, how do I fix this?

Thank you very much for listing the steps to engage my printer with my new Mac -- would never have known to change from Secure Air Print to Air Print!  It works -- now back to work....

greatturtletom
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Message 9 of 29
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HP OfficeJet won't print because encryption credentials have expired, how do I fix this?

I've just tried each step and still get "encryption credentials have expired" message.  Now what?

janejenn
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Message 10 of 29
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HP OfficeJet won't print because encryption credentials have expired, how do I fix this?

I have followed all the suggestions unplug, restart, delete, add printer, wireless setup complete, fails to print. Tried setting up fire vault for data encryption, no change. I have Mac Mojave OS. I can't find a setting to choose air print or secure air print. I am defaulted to air print. Help! 10 hours already lost trying to troubleshoot.

 

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