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‎04-29-2020 11:36 AM

HP Recommended
Product: HP Officejet 250 Mobile All In ONe
Operating System: Microsoft Windows 10 (64-bit)

I know there has been a previous thread on this. Suddenly the screen stopping working. I have done the unplug, wait, replug in etc that has been discussed in different threads. The icon backlights glow but nothing else on the screen works.

 

Please assist.

1 person had the same question
1 REPLY 1

‎05-08-2020 01:02 AM

HP Recommended

Hi @kpfaff1773

Welcome to the HP Support Community. I understand the screen is not working. I'd be happy to assist you.

 

If you have tried a hard reset on the printer and the issue persists, I'm afraid this could be a hardware issue with the display.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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