HP Officejet 3830 error print message

[Mhcharles]

HP Officejet 3830 continues to give error message when trying to print.  There is no information provided about the error.  I've tried deleting printer, resetting printer to factory settings and running HP trouble shooting.  Nothing works and the only response from two years ago has a link that doesn't work, and instructions that didn't work. Anyone know what the problem is or do I have to get a new printer?

[Kumar0307]

Hi @Mhcharles

Welcome to the HP Support Community. I'd be happy to assist you.

• To assist you better, what is the error you get?

For now, let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Also, check for any jams inside the printer and make sure the print carriage is moving freely.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Rob0925]

I have removed the printer from settings "devices and Printers", uninstalled the drivers through the command prompt and added the printer using HP Smart. The printer is shown as "ready" when you select print. As soon as you push print the "error print" message appears. 

I have disconnected the printer for more that 60 seconds which made no difference. Making a standard copy does work.

[Kumar0307]

@Rob0925

As you are able to make a copy, the hardware of the printer is working fine. Let us try these steps:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to Tools > Print a test page to check if it works.

Install the printer using TCP/IP port

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!