07-16-2017 08:08 AM
Here's how I rescued a stubborn blk ink cartr.
New printer but little or no use for 6 months, HP Officejet 3830 barely printed anythig. Cartridge cleaning routine brought color back, but despite all maint. recommendations for cleaning and reseating black cartridge there was no trace of black ink on "check print quality" printouts. INK level registered 80%, "ok".
In desperation I used a piece of folded clean & dry tissue paper on "forbidden" print area of cart. I could see a trace of ink redsidue on it and carefully polished it clean. I reran "print quality" printout and finally there appeared small traces of black ink. I quit for the night and low and behold all printing was fine when I tested it next day.
07-17-2017 02:34 PM
Good Day!! Thanks for taking an interest in the HP Support Forums! I understand that you managed to resolve the problem with the printer. Brilliant effort and superb troubleshooting on your part to do this. Kudos to you for a job superbly done.)
It was also magnanimous on your part to share this information on HP forums that will assist several others to fix the issue by doing a hard reset. I thank you greatly for sharing this vital piece of information.
You are a valued HP customer. I take it as a privilege to share this platform with you. 🙂
Take care now and have a splendid week ahead. 🙂
I am an HP Employee
12-02-2019 11:18 AM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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