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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎09-10-2019 10:48 PM

HP Recommended

I'm not an Instant Ink customer, and have the same problem! Please help us.

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‎09-11-2019 06:19 AM

HP Recommended

@djk111, Welcome to the HP Support Community!

 

If you have tried all the troubleshooting steps mentioned and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue with the ink cartridge:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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‎09-14-2019 03:14 PM

HP Recommended

Update for everyone on this,  I did call support and they were able to solve the problem.  There is a secret menu that allows you to do a master reset on the device.  That solved my problem.  I'm sorry, I don't recall exactly how I got to the secret menu but if you can find that info it solved the problem for me.

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‎09-14-2019 07:53 PM

HP Recommended

Mike, this is good news! Thanks for posting it. If anyone calls HP and finds out how to get to the secret menu, would you please post it so we all have the info if we need it? Thank you!

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‎09-15-2019 06:48 AM

HP Recommended

@miketothed

 

Glad to know that the issue is now resolved after contacting HP Support team. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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‎09-27-2019 01:15 PM

HP Recommended

I did all of the above and my BLACK INK WILL NOT PRINT. UGH

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‎09-27-2019 01:17 PM

HP Recommended

HARD reset did NOT work

 

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‎09-27-2019 01:17 PM

HP Recommended

any more ideas?

 

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‎09-29-2019 06:44 AM

HP Recommended

@ink22, Welcome to the HP Support Community!

 

Have you tried the steps mentioned in my earlier post?

You may refer to this document for the troubleshooting steps to resolve this issue.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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‎09-29-2019 12:02 PM

HP Recommended

Thank you Kumar for your concern, I'm not currently having that problem. 

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