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‎09-16-2019 01:55 PM - last edited on ‎09-16-2019 03:22 PM by Retired

HP Recommended

It seems my last post here has been deleted. I requested, if you would, Kumar please post the directions for use of the secret menu to reset our printers when we have this issue. Thank you, Debbie

1 person had the same question
3 REPLIES 3

‎09-17-2019 12:04 PM

HP Recommended

@djk111, Welcome to the HP Support Community!

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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‎09-19-2019 12:23 PM

HP Recommended

Thank you very much Kumar0307

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‎09-19-2019 12:42 PM

HP Recommended

@djk111

 

Glad you found what you were looking for. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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