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HP Officejet 4620 e-All-in-One Printer will not scan nor copy using the printer's control panel.

Officejet 4620
Microsoft Windows 7 (32-bit)

Keep getting message "scanner unreacheable" and when I run latest HP Print and Scan Doctor it stops and highlights driver while all other indicators are green.  Have tried to download V28.8 for Windows that can with printer but now changes after doing so.  I can print remotely from my pc but that's about it.  Would appreciate any help someone may have to offer.  Thx 

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HP Officejet 4620 e-All-in-One Printer will not scan nor copy using the printer's control panel.

Other info to my original post is that a message from Scan App is that "scan driver is unable to communicate with product", hope this helps 

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HP Officejet 4620 e-All-in-One Printer will not scan nor copy using the printer's control panel.

@alwsjr

 

Welcome to HP support community.

 

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass.

 

Meanwhile:

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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