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Message 1 of 2
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HP Officejet 4630 randomly powers down

HP Recommended
Microsoft Windows 10 (32-bit)

I have had this printer a number of years and have gone through the normal procedures that HP support suggest for this issue, but same issue repeats regardless.

The last suggestion offered  on HP's support portal, is to  "  replace the power module. AC DC adapter "  which I believe is HP A9T80-60008?   Is this  a workable solution to these  random power downs, or am I wasting money buying  this component??  

 

First time poster so apologies if I have posted in wrong board?

 

Would appreciate any assistance.

 

Thank you

 

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HP Support Agent
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Message 2 of 2
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HP Recommended

@Movieman1960

 

Welcome to the HP Support Community.

 

It could go anyway. I'd suggest you to either reach out to an authorized service center or call the HP Support Team:

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Authorized service center: https://support.hp.com/in-en/service-center

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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