12-26-2019 04:09 PM
I printed without incident yesterday. Today when I sat down to use the computer and printer, there is no light on the printer at all. (not even indicating connection to wifi)
I have unplugged, replugged, tried a different outlet, and everything else I have seen as a suggestion. No sounds, no movement at all.
12-29-2019 08:22 AM
Welcome to the HP Support Community.
Let's try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.
Have a great day!
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