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MYRNABG
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HP Officejet 4635 slow response

macOS 10.15 Catalina

My HP officejet 4635 has been very slow to print. 

Please help me resolve the problem

 

 

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HP Support Agent
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HP Officejet 4635 slow response

Hi @MYRNABG

Welcome to the HP Support Community. To assist you better, I would like to know the following:

 

How is the printer connected to the MAC?

Try making a standalone copy and check if the issue persists.

Which application are you trying to print from?

Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

 

For now, let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Hope this helps! Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

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