HP Officejet 4650 keeps freezing up!

[ocapacha]

My HP Officejet 4650 recently started to become non-reactive on a frequent basis. Sometimes the display just glows but the touch screen doesn't work anymore, sometimes I get the error message 0XB97BC510 (not sure if 0 is the letter or a zero). The power button also becomes non-reactive, so only unplugging the printer will solve the problem but only temporarily.

According to the HP software ("HP Druckerassistent") the firmware is up to date. The printer is connected by USB-cable to my desktop PC and also being used as WiFi printer. Until recently that combination worked just fine.

Please help!

[Jay_G24]

Hi @ocapacha

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

Remove the ink cartridges and reset the printer.

1. Remove the ink cartridges from the printer.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait at least 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn the printer on.

7. Reinsert the ink cartridges, and then close the ink cartridge access door.

8. If you receive a prompt to print a calibration or alignment page, do so.

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

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