11-19-2019 08:48 AM
Welcome to HP support community.
Update the printer firmware
Refer this HP document for the steps to update firmware:- Click here
Check the printer preferences
Search Windows for printers, and then click Printers & scanners in the list of results.
Click your printer, and then click Manage.
Click Printing Preferences.
Click the Paper or Paper/Quality tab.
In the Type or Paper Type field, make sure Plain Paper is selected.
Adjust the print quality.
HP Inkjet and LaserJet printers:
In the Print Quality field, make sure Draft or Normal is selected.
Click OK or Apply to confirm the changes.
Try to print.
You can refer this HP document for more assistance:- Click here
I hope that helps.
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