09-30-2019 09:13 AM
My Officejet 4655 has recently stopped duplex printing. When I navigate to the printer properties, the duplexer shows "not installed". Letting it auto update sets the duplexer to "Installed". Viewing the printing preferences from the general tab will still show "print on both sides manually", and If I exit the printer properties and reopen them it will show the duplexer in "not installed" status. It does not appear that it will revert unless or until I open the printing preferences.
The printer was most definitely duplexing properly at one point in the past.
10-02-2019 06:36 PM
Use HP Print and Scan Doctor to check connectivity
Download a special version of HP Print and Scan Doctor.
Download HP Print and Scan Doctor.
Run HPPSdr.exe from the download location on your computer.
Once HP Print and Scan Doctor opens, click Start, and then select your printer.
If your printer is not in the list, turn it off and on and then click Retry.
If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
If a screen prompts you to turn on printer updates, click Yes.
If a screen prompts you to make your printer the default printer, click Yes.
If the issue persists, Delete the driver at the root level and Install the drivers, follow the steps below:
Remove the USB if connected
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-officejet-4650-all-in-one-printer-seri... to download and install the Full Feature Software and Drivers.
Try to print.
Keep me posted, how it goes!
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Have a great day!
I am an HP Employee
10-02-2019 09:45 PM
Nope, no joy. @raj1788. I was really hoping that steps 7 - 12 would help, but the problem persists.
update the printer properties, duplexer shows installed.
navigate to printer preferences, only manual duplex is allowed.
navigate back to printer properties, duplexer shows as not installed.
tomorrow I will try with a wired connection, though I have printed hundreds of pages over wireless, with duplex working fine before this issue popped up.
10-02-2019 10:12 PM
Interesting. if I print from HP Smart (and only from HP Smart, not the Windows Dialogue) duplex works fine. This will do fine for now, bit it is NOT an acceptable solution. If HP Instant ink weren't so awesome, this would be worth trashing the printer for a Canon or Epson at this point.
10-03-2019 11:52 AM
I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Community.
I am an HP Employee
10-29-2019 06:42 AM
Posting the solution here if anyone else has this issue.
remove the printer and re-add it via IP rather than letting Windows detect it on the network. HP Support solved it for me via a remote session.