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HP Recommended
HP Officejet 5255
macOS 10.14 Mojave

I have seen this posted many times, and the same recommendations are given.  I have tried all of the recommendations and cannot print because of the error: A paper tray is open.  Close the tray to continue.  I have tried looking for obstructions (none observed)  I have done a hard reset (error comes back.)  I have tried putting the tray in several times (both aggressively and gingerly (nothing changed.)  I have inspected tray for any obvious signs of damage and there is none found.  I have taken the ink cartridges out and done a hard reset (still end up with error message.)  I have done everything including  looked for a replacement and can't find one anywhere.  I have a paper weight because of an error message.  Worst printer and printer company ever.  Oh and there is no certified HP repair center anywhere near me.  I officially lost 130 dollars for a few pints.  Please help and do not include the same solutions that have already been posted.  I don't have any money and need to print my resume for a job.  I am desperate.

1 REPLY 1
HP Recommended

Hi @Pintersucks

Welcome to the HP Support Community. I'd be happy to assist you.

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

If you have tried the steps mentioned in this document and the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.