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HP Officejet 6500 Wireless has IP address but cannot Ping or Web access
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Student
Posts: 1
Member Since: ‎05-31-2011
Message 11 of 25 (12,787 Views)

Re: HP Officejet 6500 Wireless has IP address but cannot Ping or Web access

I have the exact same problem.

The HP OfficeJet 6500A Plus has an IP addres, it dislays the WiFI SSID, but I can not PING it or HTTP to it to open the web interface.

 

Connecting the printer with a USB cable, I can configure it.

Modifying the connection from USB to Wireless, the configuration assistant is even able to tell me that the printer is connected wirelessly and displays the SSID.

 

Unless there is something wrong with the WiFi interface, I would say the TCP/IP stack in this printer is dead!!!!

 

I need help before I get this printer back to the store where I bought it!

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 12 of 25 (12,784 Views)

Re: HP Officejet 6500 Wireless has IP address but cannot Ping or Web access

Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...

I am employed by HP

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Student
Posts: 1
Member Since: ‎11-26-2011
Message 13 of 25 (12,159 Views)

Re: HP Officejet 6500 Wireless has IP address but cannot Ping or Web access

I have an HP officejet 6500 E704a, attched to a hard wired lan.  Its IP is 192.168.0.101. I can not ping it.  It worked at one time but it has not since I had to change routers. I can ping other devices attached to the router. Windows 7 cannot find it, nor can network magic. I can't find using my browser. I've reloaded the printer driver several times and wiped everything pretaining to hp out of the registery. The printer works fine using the USB port.

 

phyldeano

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 14 of 25 (12,157 Views)

Re: HP Officejet 6500 Wireless has IP address but cannot Ping or Web access

Did you run the utility above?  What did it say?

I am employed by HP

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Honor Student
Posts: 1
Member Since: ‎12-19-2011
Message 15 of 25 (11,948 Views)

Re: HP Officejet 6500 Wireless has IP address but cannot Ping or Web access

Guys!! just change channel no of the wireless router. i think channel no 6 would work...try this out....cheers!!!

Student
Posts: 1
Member Since: ‎08-24-2013
Message 16 of 25 (8,813 Views)

Re: HP Officejet 6500 Wireless has IP address but cannot Ping or Web access

My Officejet 6700 works fine with an ethernet connection to a FiOS ActionTec router, model MI424-WR Rev.D. When I go wireless, it finds and joins the network, obtains a DHCP address, but I can;t ping it form the router (or my PC). I am able to ping other wireless devices from the router(iPhones, iPads, Apple TV node).

 

I've tried power cycling the router, run the latest HP diagnostic software, confirmed the router is wireless bridging, attemped setting static routes on my PC, called Verizon -- after all that I still can't print from my PC, but I can print from my iPhone! (Verizon suggested it was an HP problem. I don't think so).

 

Sine Verizon cannot/will not help, anyone here have suggestions?

 

 

 

 

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 17 of 25 (8,799 Views)

Re: HP Officejet 6500 Wireless has IP address but cannot Ping or Web access

[ Edited ]

These are known problem routers.   http://support.hp.com/us-en/document/c02986958

 

I recommend you get your own router, turn off the wifi on the Verizon router and attach all devices to the new router.  It really is the kill-it-dead solution.

 

I can help you set it up as it may not be totally plug-and-play.

I am employed by HP

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Grad Student
Posts: 175
Member Since: ‎08-10-2011
Message 18 of 25 (8,794 Views)

Re: HP Officejet 6500 Wireless has IP address but cannot Ping or Web access

Could you check in the Router EWS if wireless isolation is enable if yes try to disable that and check if you can ping the Printer and also able to access the EWS page of the Printer as disabling that worked for me..
Honor Student
Posts: 2
Member Since: ‎01-14-2014
Message 19 of 25 (8,163 Views)

Re: HP Officejet 6500 Wireless has IP address but cannot Ping or Web access

I have the HP PhotoSmart 5520 and I am having the exact same problem. I just plugged in a printer cable and it STILL will not print. So now what?

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 20 of 25 (8,157 Views)

Re: HP Officejet 6500 Wireless has IP address but cannot Ping or Web access

What operating system are you using?  Have you restarted your computer?

I am employed by HP

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