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HP Officejet 6500, not working, even after full reset

HP Officejet 6500
Microsoft Windows 10 (64-bit)

Hi there.


I have an HP Officejet 6500. Earlier, I had a paper jam and cleared it the way I usually do, through the rear. However, after this, the printer would get jammed every time i tried printing thereafter. This continued for around 5 pages thereafter. By this point, i cancelled the print from my laptop and restarted the printer. I then tried printing again, but the same exact problem persisted.


I then reset the printer to factory defaults. The same thing happened one last time, when I got a message saying "To avoid damage, press the ON button, then restart the printer". I did that, but thereafter, the same message was shown again. However, this time, it only lasted for around 3 seconds, before being replaced by "Paper Jam".


After experiencing this for around an hour, I decided to press the "#" key and 3. Nothing changed. Same with #6 and #9. The only change after #9 was that now it says "Initializing" for a short while, before being replaced by the "Paper Jam" error.


Any help would be appreciated. Thank you.

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HP Officejet 6500, not working, even after full reset

The troubleshooting steps in the document here may help resolve the paper jam message on your Officejet 6500 printer.  I would suspect the duplexer is not properly latched on both sides, it may help to remove and re-insert the duplexer.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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