01-19-2020 05:38 AM
I have an HP Officejet 6500. Earlier, I had a paper jam and cleared it the way I usually do, through the rear. However, after this, the printer would get jammed every time i tried printing thereafter. This continued for around 5 pages thereafter. By this point, i cancelled the print from my laptop and restarted the printer. I then tried printing again, but the same exact problem persisted.
I then reset the printer to factory defaults. The same thing happened one last time, when I got a message saying "To avoid damage, press the ON button, then restart the printer". I did that, but thereafter, the same message was shown again. However, this time, it only lasted for around 3 seconds, before being replaced by "Paper Jam".
After experiencing this for around an hour, I decided to press the "#" key and 3. Nothing changed. Same with #6 and #9. The only change after #9 was that now it says "Initializing" for a short while, before being replaced by the "Paper Jam" error.
Any help would be appreciated. Thank you.
01-19-2020 09:44 PM - edited 01-19-2020 11:16 PM
The troubleshooting steps in the document here may help resolve the paper jam message on your Officejet 6500 printer. I would suspect the duplexer is not properly latched on both sides, it may help to remove and re-insert the duplexer.
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