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natha20
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Message 11 of 23
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HP Officejet 6600 - getting printhead appears to be missing, not detected or incorrectly installed

i have a printer hp officejet 6600 and it says to me in thev screen the printhead appears to be missing detected or oncorrectly installed. treated evething happened and i get the same problem as i can resave

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DeemaKhayat
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Message 12 of 23
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HP Officejet 6600 - getting printhead appears to be missing, not detected or incorrectly installed

Hi,

I'm facing the same problem and I did all the steps above, I even updated the firmware but still getting the same message.

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HP Support Agent
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Message 13 of 23
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HP Officejet 6600 - getting printhead appears to be missing, not detected or incorrectly installed

@DeemaKhayat

Thank you for joining the HP Community

 

Could you please help me with the exact model name or the product number of the printer?

 

Keep me posted.

 

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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DeemaKhayat
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Message 14 of 23
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HP Officejet 6600 - getting printhead appears to be missing, not detected or incorrectly installed

Hi,

Thank you for your replay!

My printer is Officejet 6600, product no.: CZ155A

I hope there's something we can do.

Thank you!

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HP Support Agent
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Message 15 of 23
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HP Officejet 6600 - getting printhead appears to be missing, not detected or incorrectly installed

@DeemaKhayat

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

Update the printer firmware

Refer HP document for the steps to update firmware:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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DeemaKhayat
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Message 16 of 23
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HP Officejet 6600 - getting printhead appears to be missing, not detected or incorrectly installed

Hi, 

I already tried the power reset several times and it keeps giving me the same message ”the printhead is appeared to be missing, not detected or incorrectly installed” 

As for the firmware it’s giving me the following message: “There was a problem adding your printer to your HP Connected account. The server may not be floating or your session has timed out. Follow the steps below to complete the action.” and it’s asking me to print a paper in order to get the password but the printer isn’t printing! 

 

Regards! 

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HP Support Agent
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Message 17 of 23
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HP Officejet 6600 - getting printhead appears to be missing, not detected or incorrectly installed

@DeemaKhayat

 

I suggest you do a Hard Reset on the printer

 

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

 

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Try updating the firmware again, using the USB.

 

If the issue persists, I would personally suggest you contact our HP Support. 

 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Make sure you select the Country and Region.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

 

 

Raj1788
I am an HP Employee 

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clack
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Message 18 of 23
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HP Officejet 6600 - getting printhead appears to be missing, not detected or incorrectly installed

Following instructions by unplugging and plugging unit back in.  Firmware is up to date, but still gives printhead error.

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Bernard91
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Message 19 of 23
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HP Officejet 6600 - getting printhead appears to be missing, not detected or incorrectly installed

Solution tried and does not work

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Message 20 of 23
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HP Officejet 6600 - getting printhead appears to be missing, not detected or incorrectly installed

@Bernard91, Welcome to HP Support Community!

 

If you have already performed the steps from the document Resolving Printhead Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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