12-31-2019 11:37 AM
Hi, I know my printer is out of Warranty but up till now, it has printed with no problems. I just put in HP new ink Yellow, Blue, and pink. They are full. And my black it fine.
When I went to print something that had Red lettering in it, it printed out a light purple.
How can I fix this problem?
I would greatly appreciate any help.
Solved! Go to Solution.
01-02-2020 12:19 PM
Welcome to the HP Support Community.
Does this happen while copying too?
Follow these steps to print a test page.
Load plain white paper into the input tray.
On the printer control panel, touch the Right Arrow () to display more options.
Touch Setup (). The Setup Menu displays.
Touch the Down Arrow (), and then touch Reports.
Touch Print Quality Report. The test page prints.
Do you see red on this report?
Follow the steps from this document: https://support.hp.com/in-en/product/hp-officejet-6600-e-all-in-one-printer-series-h711/4322968/docu...
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee
01-02-2020 04:00 PM
I just tried copying and it printed a shade of red. But I don't understand why when I made a document with Microsoft word and it had red lettering in it, the red lettering came out a shade of purple not red.