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HP Officejet 6700 Premium - Won't print - receiving error number 0x61011bed

HP Officejet 6700 Premium

my printer won't print - gives me the following error number 

 

0x61011bed

 

Advises me to contact HP

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HP Officejet 6700 Premium - Won't print - receiving error number 0x61011bed

Hi @Len-Betty1951

Welcome to the HP Support Community. I understand you are not able to print due to an error. I'd be happy to assist you.

 

Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for any jammed paper inside the printer and also check if the print carriage is moving freely.

Refer to the steps mentioned in this document.

 

For more info on resolving 0x errors, kindly refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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