cancel
Showing results for 
Search instead for 
Did you mean: 
RobinK5
New member
1 0 0 0
Message 1 of 2
54
Flag Post
HP Recommended

HP Officejet 6700 Premium has stopped printing

HP Officejet 6700 Premium All in One Printer

My HP Officejet 6700 Premium All-in-One printer has stopped printing. The message is "there is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP. 0x61011bed

 

I contact HP and a virtual assistant forwarded me to this HP Community site.  Can anyone help, please?

 

Thank you!

1 REPLY 1
HP Support Agent
HP Support Agent
18,133 18,121 1,201 1,859
Message 2 of 2
19
Flag Post
HP Recommended

HP Officejet 6700 Premium has stopped printing

@RobinK5,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are getting an error on the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you continue facing the issue, then follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-officejet-6700-premium-e-all-in-one-printer-series-h711/4322...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation