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‎09-15-2019 02:20 AM

HP Recommended
Product: HP Officejet 6700
Operating System: Microsoft Windows 10 (32-bit)

I have a HP Officejet 6700 Premium for home that I've been using for years now and has been printing fine for a while. I recently moved, so I successfully connected my printer to my Internet wirelessly (it's impossible to connect through wire as the router is on a different floor) and it has been working fine for my sister's HP laptop as she printed her resume on it. I also recently bought a Lenovo Ideapad 330S for college running on Windows 10, and tonight it's come time to print my first essay. I wrote it in Microsoft Office Word and when I go to print it on my printer after connecting it, the cartridges move a tiny bit but within 5 seconds my printer freaks out, displays a blue-and-white power symbol for a second with error code B80003F8, then all of its lights start flashing and the screen tells me that I have to power cycle it in order to continue using it. When it's back on, my print doesn't go through, and it isn't even in queue to begin with, meaning I can't print with my laptop as it is right now. I've currently tried a hard reset on the printer and completely re-connecting my computer to the printer multiple times, both to no avail. I have completely reinstalled the drivers here:

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-6700-premium-e-all-in-one-printer-seri...

I've converted the document to PDF and tried printing it that way, and instead the printer doesn't lock up, it just spits out a blank page. For whatever reason, a test page prints just fine. The printer driver is set as Generic/Text Only, I think. Please help out, essay is due Monday!

1 REPLY 1

‎09-18-2019 10:58 AM

HP Recommended

@SilverShr0ud

 

Welcome to the HP Support Community.

 

Are you able to make a copy? If not, I recommend you to contact the HP Support Team as this could be a hardware issue.

 

Link: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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