01-05-2020 07:01 AM
The ink levels are all above 80% - including the yellow cartridge. The printer no longer prints YELLOW on any of the test pages or in normal print. I have gone through all the print alignment and cleaning utilities multiple times. The printer no longer will print yellow. The report for "Ink Delivery System Information" prints green for yellow. The other colors on the same report (Magenta, Cyan, and Black) all appear correct.
01-07-2020 09:34 AM
I appreciate all your efforts and expertise in troubleshooting this issue
Since you have already tried the cleaning utilities, I suggest you contact HP Support for Service Options
Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
I Am An HP Employee