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TracynAuburn
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HP Officejet 6962 newly installed black ink cartridge is not printing

HP 902 4 pack ink
Microsoft Windows 10 (32-bit)

I just installed a new 4 pack 902 HP Ink into my HP Officejet 6962.  After cleaning the print heads, the color cartridges are printing but the black ink cartridge is not printing.  I performed a test job using different color ink and they all printed except the black color.  Please advise me on what to do.

 

Tracy

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Message 2 of 2
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HP Recommended

HP Officejet 6962 newly installed black ink cartridge is not printing

Hi Tracy,

Please follow Step 3 and further below as a checklist, only follow steps not followed yet and avoid repeating steps already taken:

https://support.hp.com/us-en/product/hp-officejet-6960-all-in-one-printer-series/9514854/model/95147...

 

Be sure to follow the steps by order (as needed, please avoid repeating multiple cleaning cycles) and check, if any of those does not resolve the problem it may require to service the printer.

 

Shlomi

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