08-07-2019 08:06 AM
I am unable to use 3rd party ink on the HP OfficeJet 6968 due to the April 2019 Firmware Update. How do I turn off this feature?
Solved! Go to Solution.
08-09-2019 02:41 PM
Welcome to the HP Community
April 2019 printer Firmware includes dynamic security measures, which may prevent supplies with non-HP chips or circuitry from working now or in the future. More at www.hp.com/go/learnaboutsupplies.
HP does not have an option to downgrade the firmware on the printer.
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I am an HP Employee
08-09-2019 03:42 PM
OK thanks, not helpful at all. Going forward I will advise my clients its best not to purchase HP products if we are going to be locked out from buying affordable ink.
08-09-2019 05:37 PM
I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Community.
I am an HP Employee
11-17-2019 10:18 AM
I am also having this issue. I can understand loading new firmware for security purposes. However it is not right to block our ability to use a different brand of ink besides HP. Has anything done to reverse this?
01-01-2020 10:06 PM
I have this issue too., This is very frustrating, I can't believe HP would lock me out of what I choose to buy. Please provide a fix.
On this same community there is a post on the topic from an HP employee (Bill_F) he says the following:
"HP believes in fair competition and does not employ technology preventing the use of refilled and remanufactured cartridges."