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HP Officejet 6978 printer on lan will only print using one of the two pcs on my jan.

HP Recommended
HP Officejet Pro 6978
Microsoft Windows 10 (64-bit)

I have a LAN with a desktop and a laptop on it.  My HP Officejet Pro 6978 will only print when using the laptop.  When I attempt to print using the desktop I get the message "printer in an error state" 

Is this a Win 10 problem?

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HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Tom227

 

Welcome to the HP Support Community. 

 

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

 

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

 

And then reinstall the printer full-featured drivers from software and drivers page 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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